Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Responsible for maintaining personal sales levels and driving store results through others
• Ensures sales are delivered to plan and payroll budget is maintained
• Facilitates and manages the general operations of the store
• Ensures the store environment is maintained to uphold safe and efficient operations
• Supports the recruitment, retention, and development of a diverse range of talent
• Ensures all new hires are properly trained
• Provides in the moment coaching to reward good behavior and to redirect when needed
• Provides feedback to general manager for performance appraisals and evaluations
• Helps prepare weekly schedules to ensure proper floor coverage
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicates them to the general manager 
• Engages in conversation with customers to understand their needs in order to create a positive experience 
• Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the team leads to achieve sales and operational goals
• Communicates ideas to the general manager for broader areas of improvement 
• Monitors, maintains and follows Northstar's policies and procedures

Summary of Experience:

• Retail experience 
• Customer service experience in a retail
• Experience in directing the work of others
• Lacrosse playing experience preferred
• Lacrosse stick stringing experience preferred
• Experience with Apple computers

Required Knowledge, Skills and Abilities:

• Maintain regular and consistent attendance and punctuality
• Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays
• Demonstrated ability to sell and increase sales in a retail environment
• Ability to create a positive work environment
• Ability to demonstrate excellent customer service
• Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency
• Ability to communicate effectively under pressure
• Ability to lead teams and effectively delegate
• Ability to listen to feedback and take constructive action toward improvement
• Demonstrates ability to follow up on assigned tasks
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts (minimal)

774 Mainstreet, Hopkins // 3810 W Old Shakopee Rd, Bloomington // 1789 Lexington Ave, Roseville